A peaceful rainforest retreat offering stylish accommodation, dining, and wellness experiences.
Australia’s largest adventure playground. All activities are separately owned and operated independently.
Award:
You are employed under the Hospitality General Award. This covers employers in the hospitality industry and their employees who fit within the classifications of the award. For more information, please click on the below link:
In the event of an evacuation, all staff and guests must proceed calmly to the designated assembly areas. These locations are clearly signposted and are to be kept clear at all times. Staff should familiarise themselves with the nearest assembly area to their usual work location, and assist guests in moving safely to these points.
The designated assembly areas are:
Grassy hill above main carpark
Tennis Grass area between staff carpark and Thunderegg Fossicking Building
Carpark between Vistas & Glamping
Once at the assembly area, staff must remain with their department until the Manager on Duty or Emergency Warden has accounted for all team members and given further instructions. Do not return to buildings or vehicles until the all-clear has been given by management or emergency services.
If you have any accessibility requirements that may require extra assistance in the event of an emergency, please notify Max (Environmental Coordinator) or your supervisor so a Personal Emergency Evacuation Plan (PEEP) can be created with you.
A PEEP form is available to complete if required. This ensures we have the right support and procedures in place to keep you safe at all times.
We believe feedback helps us all grow – whether it’s ideas to improve our guest experience, observations about your role, or things that aren’t quite working. You’re encouraged to share your thoughts openly and respectfully.
Chat with your Supervisor or Manager
The easiest way to raise something is directly with your team leader during or after your shift.
Anonymous Staff Feedback Form
You can submit an anonymous form online with any feedback, ideas, or concerns by clicking the button below.
Remember:
Feedback is always welcomed when it’s respectful and constructive
You won’t get in trouble for speaking up – we want to hear from you
You can ask for a private chat any time if something is bothering you
In our F&B department, we pride ourselves on delivering high-quality service across all areas, including our Rainforest Restaurant & Lounge Bar, Terrace Café, and Events (Weddings, Conferences and Functions).
Each team member plays a crucial role in ensuring smooth operations and exceptional guest experiences. It’s important to be familiar with our menus, service procedures, and hygiene standards, as well as to maintain clear communication with kitchen staff and other departments. Teamwork, attention to detail, and excellent customer service are essential to success in this department
Staff may be required to use workplace apps and systems to complete their duties effectively. Access and training will be provided as needed for each role. Staff are expected to keep login details secure, use the apps only for work purposes, and report any technical issues to management.
Band App: Please click on the below link to join our workplace app BAND, where important announcements and new information are shared (please join all below groups):
Typsy Training: We invite you to activate your free Typsy online learning account, supported by the Queensland Tourism Industry Council. Typsy gives you access to hundreds of bite-sized training videos. Complete all the videos in a course to earn a micro-credential certificate. Enhance your knowledge and skills in the tourism and hospitality industry now! To gain access, please click here.
Certain roles require specific certificates, qualifications, or clearances to be held and maintained throughout employment. These may include:
The housekeeping department is responsible for maintaining cleanliness and comfort across all areas of our property, including guest rooms, public spaces, and event venues.
Attention to detail, efficiency, and high standards of cleanliness are essential in ensuring a welcoming and pristine environment for our guests. Housekeeping staff are required to follow specific cleaning procedures, use appropriate cleaning products, and adhere to health and safety protocols. Teamwork and clear communication with other departments are key to providing a seamless guest experience.
Flexkeeping: Please download our housekeeping and staff collaboration software by clicking the following links.
Typsy Training: We invite you to activate your free Typsy online learning account, supported by the Queensland Tourism Industry Council. Typsy gives you access to hundreds of bite-sized training videos. Complete all the videos in a course to earn a micro-credential certificate. Enhance your knowledge and skills in the tourism and hospitality industry now! To gain access, please click here
Band App: Please click on the below link to join our workplace app BAND, where important announcements and new information are shared:
Housekeeping staff will be provided with the tools and equipment required to maintain rooms and public areas to the highest standard. This may include items such as cleaning trolleys, vacuums, mops, chemicals, protective gloves, and other cleaning supplies.
All equipment must be used safely and responsibly, kept clean and in good condition, and stored correctly after each shift. Any damaged, malfunctioning, or depleted equipment and supplies must be reported to a supervisor immediately so replacements can be arranged.
The maintenance department is responsible for ensuring the upkeep and functionality of all areas of our property, from large-scale projects like new builds and renovations to routine in-room repairs and general upkeep of the grounds.
Whether it’s fixing a minor issue or working on long-term improvements, the team’s focus on quality, safety, and attention to detail is crucial. Communication with other departments is essential to ensure that any disruptions are minimised and guest satisfaction is maintained.
Flexkeeping: Please download our maintenance and staff collaboration software by clicking the following links.
Band App: Please click on the below link to join our workplace app BAND, where important announcements and new information are shared:
As a maintenance team member, you may be working outdoors for extended periods, often in direct sunlight. To stay safe and comfortable, please follow these guidelines:
Your safety is our priority—please take these precautions seriously to protect yourself while working.
Maintenance staff will be provided with the necessary equipment to perform their duties efficiently and safely. This may include a two-way radio, tool set, and a work vehicle for use during shifts. All assigned equipment is the responsibility of the employee and must be used with care, maintained in good condition, and returned at the end of each shift if required. Any lost, damaged, or malfunctioning equipment should be reported to a manager immediately.
Company vehicles are provided for on-property use only. As they are not registered for road use, they must remain on the property at all times. Staff are expected to keep vehicles clean, operate them responsibly, and promptly report any issues or damage to management.
The office and administration team serves as the backbone of our operations, managing everything from guest relations at reception to administrative tasks and event coordination. This department handles bookings, enquiries, and guest check-ins, while also supporting internal functions like payroll, scheduling, and event planning. Whether welcoming guests at reception or coordinating large events, this team plays a key role in the success of our business.
Band App: Please click on the below link to join our workplace app BAND, where important announcements and new information are shared:
Depending on your job position, there will be additional software that you will need access to. Your direct manager will assist with login and training.
Office and Administration staff may be provided with equipment necessary to perform their duties efficiently, depending on their role. This may include items such as a walkie-talkie, laptop or desktop computer, or other office-related tools.
All assigned equipment remains the property of the business and must be used responsibly, kept in good working order, and returned if employment ends or upon request from management. Any lost, damaged, or malfunctioning equipment must be reported immediately.
