1. Bookings & Payments

1.1 A 100% non-refundable payment is required on all camping bookings. All payments are non-refundable; however, payments can be transferred to another date provided we receive notice 3 or more days in advance. If notice is provided within 3 days of arrival, your payment will be forfeited. If transferring your booking a $25 administration fee will be charged. Your new booking date must be within 12 months of your original booking date and payments can only be transferred once. In the event of price increases, all current rates will apply to your extended booking. Care and consideration are taken at all times with respect to your reservation however in the event an administration error occurs and we are unable to honour your reservation for whatever reason, a full refund will be given to the guest upon approval by property management with no administration deductions.

2. Cancellation

2.1 No shows and cancellations will be subject to 100% cancellation fee. If after arrival, a guest decides to terminate their stay for whatever reason, i.e wet weather, there will be no refund of any monies as your site would have been allocated for your specific dates.

2.2 Force Majeure – Thunderbird Park shall not be liable for failure to perform due to unforeseen circumstances beyond their control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or pandemic. Performance obligations will be suspended during such events, and Cedar Creek Lodges are excused from any resulting liabilities.

3. Payment Methods

3.1 Visa (3% surcharge applies)
3.2 Master Card (3% surcharge applies)
3.3 Debit Cards
3.4 AmEx (4.5% surcharge applies)

4. Travel Insurance

4.1 Thunderbird Park shall not be liable for any loss or damage to guests’ valuables/personal property.
4.2 We strongly recommend you purchase comprehensive travel insurance. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

5. Reception – Check in & Check out

5.1 Reception is open [Sunday to Thursday – 8am to 5pm] and [Friday and Saturday 8am to 7pm].
5.2 Check in for camping is from 11am and check out 10am. Check in for the Bush Lodges is from 2pm and check out 10am. Check in for the Lotus tents is 4pm and check out is 12pm.
5.3 If you cannot check in or out during the above times, arrangements need to be made prior to your arrival with a reservations team member.

6. Onsite Parking

6.1 There is one car permitted at each camp site or in the allocated parking spaces for the bunk rooms. Second and subsequent cars can unload for a maximum of 15 minutes and then these vehicles are to be parked in the Thunderbird Park main carpark.

7. Environmentally Friendly Resort

7.1 We are an ecological sensitive mountain resort and respectfully request that our guests are like minded.
7.2 Water is our most precious resource, please observe the Scenic Rim Council’s water restrictions, and be conservative with your water usage.
7.3 Keep showers to a minimum, and do not leave taps running.
7.4 We would appreciate that cigarette butts and rubbish are not discarded on or around our property as receptacles are provided.

8. Noise & Nuisance

8.1 Our guests enjoy the tranquility and peace provided. It is important that all guests are aware of other guests’ peaceful inhabitance. There is a 10pm curfew that applies to music and noise.

9. Price Increases

9.1 As of 1st April each year, the new travel year begins. Whilst every effort is made to maintain prices as printed or quoted, they may be subject to increase without notice to cover unforeseen costs.

10. Alcohol – Licensed Venue

10.1 Our Rainforest Restaurant, Lounge Bar and Terrace Kiosk are fully licensed therefore no alcohol is to be brought into these venues.
10.2 Guests found to be drinking their own alcohol in our restaurant or main building will be asked to leave the premises.
10.3 Guests are welcome to bring their own alcohol to their accommodation only. Responsible consumption of alcohol is mandatory. We are a family friendly property and all bookings are accepted on the basis that all guests conduct themselves in a manner that will not interfere with other guests’ quiet enjoyment.

11. Damages

11.1 A $250 damages fee will apply if required following your stay. In extreme cases, additional charges may apply.

12. Pet Policy

We welcome pets at our campground, but they must be kept on a leash at all times when outside your campsite. We accept pets of all sizes as long as they are well-behaved and non-disruptive to other guests. Owners are responsible for cleaning up after their pets and disposing of waste in the designated bins. To maintain a peaceful environment, pets should not disturb others with excessive barking or noise. Pets must not be left unattended at any time, whether in tents, vehicles, or campsites. Guests are responsible for any damage caused by their pets during their stay, and a small pet fee of  $22 will apply per pet, per stay.